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Policies and Restrictions

General Policies:

Deposits

We require a $50 deposit to schedule your pet’s dental procedure. This deposit helps us reserve your appointment time and ensures we can provide consistent care to all our patients. The deposit is applied toward the total cost of your pet’s procedure.

  • Rescheduling with at least 7 days’ notice: Life happens! If you let us know at least a week in advance, we’re happy to apply your deposit to a new appointment.

  • Cancellations with less than 7 days’ notice: Deposits are nonrefundable in this case. This policy helps us manage our schedule so we can continue offering care to other pets in need.

  • No call / no show: Unfortunately, the deposit will be forfeited, and a new deposit of $100 will be required to schedule another appointment.

 

We appreciate your understanding and cooperation—your deposit helps us provide safe, high-quality dental care for every pet, and ensures that we can serve as many pets in our community as possible.

Appointments

To provide the best care for your pet, our dental procedure check-ins are scheduled between 7:30 AM and 8:00 AM. Pre-dental labwork and post-dental recheck appointments are scheduled between 8:30 AM and 10:00 AM.

 

We do not offer late morning or afternoon appointments, as our schedule is designed to allow us to give each pet the focused attention they need during procedures and recovery. 

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We do not accept walk-in appointments. All visits must be scheduled in advance to ensure every patient receives the care, time, and attention they deserve.

Expectations

Pre-Dental Instructions

  • Fasting: Please do not feed your pet after 8:00 PM the night before their dental procedure, and skip breakfast the morning of the appointment. This is important for your pet’s safety under anesthesia. If you pet requires a morning medication that cannot be given safely on an empty stomach, you may administer the medication with a small treat or a single bite of food. Please inform our clinical staff of any food administered on the morning of your pet's appointment so that we can safely adjust our protocols.

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Consent Form:

  • At check-in, you will review and sign a Dental Procedure and Anesthesia Consent Form. This form covers CPR/DNR preferences, instructions if we cannot reach you during the procedure, and informed consent for the risks associated with anesthesia and dentistry. You may request a copy to review ahead of time, but the form must be signed in person with one of our staff members present on the morning of the procedure.

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Procedure Day:

  • Please plan for your pet to stay with us for most of the day. Discharge times are generally scheduled in the afternoon to ensure we can monitor your pet appropriately during recovery. Final pick-up times are set once your pet’s dental procedure is complete and they are safely in recovery.

 

We appreciate your cooperation and understanding—these steps help us provide safe, high-quality care and ensure your pet has a smooth recovery.

Candidate Restrictions

If you pet has a preexisting condition that makes them a poor candidate for anesthesia (ex. uncontrolled diabetes, liver failure, cancer, severe systemic illness or infection, etc), we unfortuantely will not be able to perform the dental procedure for your pet. Chronic diseases must be worked up and managed with your primary veterinarian prior to being permitted to schedule.

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Our clinical staff will review your pet's medical records prior to being cleared to schedule for a dental procedure. This will help to ensure your pet is a good candidate for general anesthesia. Our goal is to keep your pet's safety as our top priority!

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In some cases, pets with stable or well-managed conditions may still safely undergo anesthesia with us using tailored protocols and additional monitoring/treatments, however these cases are reviewed prior to scheduling and are only accepted on a case by case basis.

Limited Services

Services we offer include:

  • Comprehensive oral exams

  • Dental procedures

  • Dental radiographs (X-rays)

  • Pre-anesthetic screening (CBC and basic chemistry panel with SDMA)

 

We do not provide the following services:

  • Routine wellness care (including vaccines and prevention)

  • Chronic disease diagnosis or management (e.g., diabetes, kidney disease, thyroid conditions)

  • Advanced diagnostics (including extensive chemistry panels, specific disease testing, imaging beyond dental X-rays, or other forms of testing)

  • Ongoing medical treatment unrelated to dental procedures

 

All patients are strongly advised have an established relationship with a primary care veterinarian for general health needs. 

 

If medical concerns are identified that fall outside the scope of dental care:

  • We will refer you back to your primary veterinarian for further evaluation and treatment

  • Dental procedures may be postponed until your pet is medically cleared, if necessary

 

Our goal is to provide safe, high-quality dental care while ensuring your pet’s overall health is managed appropriately by a full-service veterinary provider.

Aggressive / Fractious Animal Policy

For the safety of our staff, clients, and patients, we require that all animals presented for care can be safely handled.

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Animals exhibiting severe fear, aggression, or fractious behavior (including biting, lunging, or being unable to be safely restrained) may not be examined or treated during that visit.

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If a pet has a known history of aggression or cannot be safely handled:

  • Pre-visit oral sedatives are required prior to the appointment

  • Oral sedatives must be successfully administered at home as prescribed

  • Owners must be able to safely handle and transport their pet​

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If these conditions are not met, the appointment will be rescheduled or declined.


This decision is made strictly for the safety and welfare of all involved, including your pet. We do not force or physically struggle with highly distressed animals, as this:

  • Increases risk of injury

  • Causes unnecessary fear and stress

  • Can worsen future veterinary visits

 

We are happy to provide sedation protocols or alternative options to help ensure a safe and low-stress experience.

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